Seven-Day
Refund Policy

Customers may request a refund within seven calendar days of purchase by emailing support@aurainnovations.co from the purchase email address.

A full refund is generally available when the required intake has not been completed, the personalized deliverable has not been generated, and substantial fulfillment work has not begun.

After a personalized report or 30-day plan has been generated or delivered, the purchase is generally non-refundable because the customer has received customized digital content. Aura may review exceptional circumstances individually, including duplicate payment, technical failure preventing delivery, an incorrect charge, or a deliverable that cannot be accessed after reasonable troubleshooting.

Approved refunds are returned through Stripe to the original payment method. Bank timing varies. A full refund revokes plan and fulfillment access and updates the purchase record.

This policy does not limit rights that cannot legally be waived.